Delivery and Returns

 

After your purchase you will receive a confirmation of order with your invoice. Next day delivery orders will receive a further email on the day of dispatch with tracking information and numbers to call if required.

Our couriers operate a full day delivery window between 8am – 6pm Monday – Friday. If you have ordered an item which is made to order you will receive an email conformation and invoice. We will then be in contact with you once the order has left the factory to arrange delivery on a suitable day.

Some scottish postcodes are not next day and our 2 man courier operates a 48 hrs services in some areas of the UK. Please see your dispatch email for details.

Orders received by 5pm will be delivered next working day. Orders placed after 5pm Friday will be dispatched Monday for Tuesday delivery. Parts of Scotland and Northern Ireland may be 2 or 3 days delivery.

 

Returns Policy

We understand that there may be times when you need to return an item. This policy outlines our returns procedures for both stock goods and special sizes and colors.

Stock Goods

Eligible Returns

Stock goods are eligible for return if they meet the following criteria:

  • Purchased online
  • Returned within 30 days of purchase
  • Not fitted
  • In original packaging

Ineligible Returns

The following items are not eligible for return:

  • Special sizes and colors
  • Items that have been damaged or altered by the customer
  • Items that are missing original packaging

 

Special Sizes and Colors

Eligible Returns

Special sizes and colors are only eligible for return if they are faulty.

Ineligible Returns

Special sizes and colors are not eligible for return due to a change of mind or incorrect sizing.

 

Returns Process

Contact us to enquire about a return. 

Email us at customerservice@agadon.co.uk

Call us on 01530 564 122

 

We reserve the right to refuse a return if we believe it is not in accordance with our returns policy.