Agadon Heat & Design

Terms of Use

Agadon Website Terms of use.

Agadon believe in 100% customer satisfaction. Should you feel your experience does not meet this please contact our customer services where we will assist you with your problem. Your statutory rights will not be affected.

How to use our website

To purchase any of our products, just browse through our website and when you find the item you require just click the add to cart button. Any special offers will be auto discounted as you make your selection. When you select an item you will be show the shopping cart. In the shopping cart you can adjust the quantity purchased or select to continue shopping. When you have finished selecting just click to finish and pay where you will then input all your detail.

We accept all major credit cards and Paypal.

A confirmation and attached invoice receipt will be sent to the email address you provide us with. This invoice is also your VAT receipt. Your details are only used for our use and will not be passed to any 3rd parties.

We do our best to ensure that details are correct on the site. We cannot be held responsible for any problems that happen as a result of wrong information.

Shipping And Handling

Standard shipping

The following shipping rates apply based on order value.

£0-£100 £5

£100-£200 £10

£200-£600 £20

over £600  free

2 man delivery service

We offer a 2 man service to England and Wales. This can be selected in the checkout. Some of our radiators are very heavy and this service is recommended if you are unable to help a standard delivery driver.

Delivery by pallet

It can happen that an order will weigh too much for standard delivery or for 2 man service. In this case we will send on a pallet. The driver will be able to use a pallet truck and tail lift to unload. Please be aware if you have a gravel drive the pallet truck will not be able to run over it and delivery will be to the entrance of the drive.

Problems with delivery

Agadon advise against booking any plumbers, builders or electricians until you are in receipt of your items and until they have been checked. Agadon cannot be held liable in any way for any plumbers, builders or electricians costs or compensation. We cannot compensate in any way for costs incurred for time off work in the unlikely event an item(s) does not arrive on the expected delivery date due to reasons beyond our control. All items are despatched through independent couriers and require a signature upon receipt. Should there be no one available to sign, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.

Please inspect goods for transit damage and notify us of any problems within 3 workings days of receipt of items. Agadon can not be held responsible for damages or missing items reported after this time.

VAT charges

All prices displayed on our website include VAT at the new rate of 20%.

Our VAT registration number is 908 7076 06.

A VAT receipt is emailed with order conformation.

Credit Card Security

At Agadon we accept all major credit cards via Sage pay and Paypal. These both use encrypted sites to keep your details safe. We are not able to see your payment details, these are help safe by the 3rd parties.

Guarantee

Agadon offer a 10 year guarantee on all of its radiators.

There are the following conditions.

Radiators must be professionally fitted.

They must be maintained according to the instructions.

This will involve use of inhibitor to prevent rusting of the system. If a leak occurs a sample of the water from the radiator may be tested before a claim is paid.

In the event of a claim please contact Agadon on 0845 618 1913

The guarantee is applicable for the purchaser ONLY and is non transferable.

Contact details

Phone 0845 618 1913 / 01530 564122

By Post Unit G1 Ivanhoe Business Park, Ashby de la Zouch, Leicester LE65 2UY

Returns

To return goods you have the right to cancel within 7 working days from the day after receiving the goods by contacting us via letter, email or telephone

Address Unit G1, Ivanhoe Business Park, Smisby road, Ashby De La Zouch, Leicestershire LE65 2UY,  Email sales@agadon.co.uk , phone 0845 618 1913

Any unwanted returned items, unless otherwise agreed, will have to be shipped back to us within 28 days from day after goods were received by you for a refund . Alternatively if we are to collect the goods we will have to charge on the courier costs. Refunds will be processed within 28 days after the goods have been received back. Please see the sale of goods act 2000 for more details.

Returned unwanted items must not have been fitted and must be in their original packaging.

Cancellation and Returns Policy for 'Made to Order' products.

A special order product by size or colour is non returnable unless proved to be faulty. These products are made to order and your specification and as such cannot be sold to another customer. It must also be show that goods were installed by a qualified professional otherwise any fault could be dismissed due to bad installation.

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